Feedback & Complaints
We value your feedback!
Please let us know how we are going, whether we’re meeting or exceeding your expectations, or whether there are areas where we can improve. All feedback will be respected and responded to.
Who can provide feedback?
Anyone can provide us with feedback, whether you’re someone we’re working with, a friend or family member or other person who is using our services, all can provide feedback via the options below.
How can I provide feedback?
You may provide feedback via:
The online form at the end of this page
Phone: 03 5292 8020
Direct to the therapist you’re working with
What happens to my feedback?
All feedback is viewed by our Director, Naomi. We will be in contact with you to discuss your feedback further and let you know of any changes we will be making in response, (if applicable).
What if I’m not happy with the response to my feedback?
You may provide further feedback or suggestions to be explored, we are determined to work with you to find a solution! If you are a participant of the NDIS, you may contact the NDIS Commission on 1800 035 544 or fill out a Complaint Contact form on their website www.ndiscommission.gov.au
We can help you arrange an interpreter if needed so you can provide feedback in your own language.
Where can I find more information about your feedback policy?
If you would like to know more about how we manage and value feedback please email admin@alliedtherapyservices.com.au or phone (03) 5292 8020.